Legal

Refund Policy

Last updated: 16 September 2026

We want you to be satisfied with Valio Solutions. This Refund Policy explains when refunds are available. It does not limit any statutory rights you have under the consumer-protection laws of your country.

1. Free trial

Where a plan includes a free trial, you will not be charged until the trial ends. Cancel before the trial ends and you pay nothing.

2. Monthly subscriptions

Subscriptions are billed in advance. You may cancel at any time to stop future charges; cancellation takes effect at the end of the current billing period, and you keep access until then. We generally do not refund partial or unused portions of a billing period once it has begun.

3. 7-day satisfaction window

If you are a new customer on your first paid month and are not satisfied, contact us within 7 days of the charge and we will refund that first payment, provided the account has not shown excessive or abusive usage of generation credits.

4. Credits

Generation credits are consumed as you use the service and are non-refundable once used. Unused credits from a refunded first month are forfeited on refund.

5. Faults & incorrect charges

If you were charged in error, or a significant technical fault on our side prevented you from using the service, contact us and we will investigate and, where appropriate, issue a refund or credit.

6. How to request a refund

Email support@valiosolutions.com from the address on your account, with the date and amount of the charge. Approved refunds are returned to your original payment method, typically within 5–10 business days.

7. Statutory rights

Nothing in this policy affects mandatory refund or withdrawal rights you may have under applicable consumer law.